Last updated April 25, 2016
The information we collect about you
In connection with using a VeraCloud Service, you may submit certain information to us. For example, when registering for an account on the VeraCloud Services, we may collect personal information (as defined below) consisting of your full name and e-mail address.
"Personal information" is information such as a name or email address that we can directly associate with a specific person or entity without additional information. You do not need to submit personal information to access certain aspects of the VeraCloud Services, but if you do not want to disclose certain personal information to us, you will not be able to use all aspects of the VeraCloud Services.
We collect personal information when you log into the VeraCloud Services or receive customer or technical support.
How we use your personal information
The personal information you provide to us will allow us to alert you of new security threats, as well as new products or services, features, or enhancements and handle/route your customer service questions or issues; and/or notify you of special events and offers.
We keep track of your interactions with us, including but not limited to your activity within the VeraCloud Services. We may use personal information that you provide to us to send messages to you in response to your request to perform an activity in connection with your use of any of the VeraCloud Services. We may also use your personal information to contact you when necessary.
"Cookies" are small bits of electronic information that a website sends to a visitor's browser and are stored on the visitor's hard drive. Like many websites, we employ cookies in certain areas of the VeraCloud Services to allow us to provide information which is targeted to your interests and to make your online experience more convenient. For example, when you return to the VeraCloud Services after logging in through your account username, cookies provide information to the VeraCloud Services so that the VeraCloud Services will remember who you are.
Our servers automatically record information that your browser sends whenever you visit or use the VeraCloud Services. This information may include your Internet Protocol address, your browser type and version, the search engine you used to find the VeraCloud Services, if any, the operating system your computer uses, which VeraCloud Services you use and when and how long you use them. We use this information to monitor and analyse how users use the VeraCloud Services, to provide customer service and to maintain and improve the VeraCloud Services.
We do not knowingly collect personal information from children under 13. We take children's privacy seriously, and encourage parents to play an active role in their children's online experience at all times.
Third parties access to your personal information
We may use your personal information to provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties.
If we become involved in a merger, acquisition or other transaction involving the sale of some or all of VeraCloud's assets, user information, including personal information collected from you through your use of the VeraCloud Services, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Site(s).
Additional information about third parties
You have the control about your personal information
You may also request that we delete all your previous personal information by sending an email to email@example.com. Please note that when you request to have your personal information deleted, we may retain certain personal information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.
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What security measures do we take to safeguard your personal information?
The personal information that you provide to us is stored on servers, which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to VeraCloud employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the VeraCloud Services. VeraCloud personnel who have access to this information are trained in the maintenance and security of such information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the VeraCloud Services and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
Notification of Changes
Terms and conditions of use
Please read the Terms and Conditions of Use at http://veracloud.us/legal/ governing the use of the Site(s) and the VeraCloud Services.